Privacy Policy

1. Introduction

At CrownWrite, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information. We are committed to transparency and giving you control over your data.

2. Information We Collect

Account Information

• Email address
• Name (optional)
• Password (encrypted)
• Profile photo (optional)

Usage Data

• Word count processed
• Features used (tone selection, etc.)
• API calls and timestamps
• Device and browser information

Payment Information

We use Stripe for payment processing. We never store your full credit card details. Stripe retains card information according to their Privacy Policy.

3. What We Do NOT Collect

Your submitted text is processed in memory and immediately deleted after humanization. We never use your content for model training or any other purpose.

4. How We Use Your Information

• To provide and improve the Service
• To process payments and manage subscriptions
• To send account-related notifications
• To respond to support requests
• To detect and prevent fraud or abuse
• To analyze usage patterns (aggregate data only)

5. Data Sharing and Disclosure

We do not sell your personal information. We may share data only in these cases:

• Service Providers: Stripe (payments), Supabase (authentication), Google Analytics (anonymized usage)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or asset sale

6. Data Retention

We retain your data as follows:

• Account Data: Until you delete your account
• Usage Metadata: 24 months for analytics
• Submitted Text: Immediately deleted after processing
• Payment Records: 7 years for tax compliance

7. Your Rights (GDPR & CCPA)

You have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your account and data
• Export your data (data portability)
• Opt-out of marketing communications
• Restrict or object to processing

To exercise these rights, email crownwrite.humanizer@gmail.com.

8. Security

We implement industry-standard security measures including:

• TLS/SSL encryption for data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Two-factor authentication (2FA) support
• Employee access controls and training

9. Cookies and Tracking

We use cookies for:

• Essential: Authentication and security
• Functional: Preferences and settings
• Analytics: Anonymized usage data (can be disabled)

You can control cookies through your browser settings.

10. Children's Privacy

Our Service is not intended for users under 13. We do not knowingly collect data from children. If you believe a child has provided information, contact us immediately.

11. International Data Transfers

Your data may be processed in the United States or other countries. We use Standard Contractual Clauses (SCCs) approved by the EU Commission for international transfers.

12. Changes to This Policy

We may update this Privacy Policy. Significant changes will be communicated via email. Continued use after changes constitutes acceptance.

13. Contact Us

Questions about privacy? Contact our Data Protection Officer:
Email: crownwrite.humanizer@gmail.com
Address: CrownWrite Inc., 123 AI Street, San Francisco, CA 94103